Effective Date: January 31, 2026
At Excel Post Service UK (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services. By using our services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of personal information:
Identity & Contact Data: Name, address, email, phone number
Account & Transaction Data: Bank account details, payment history, transaction information
Identification Data: Government-issued ID, passport, proof of address (for regulatory compliance)
Technical & Usage Data: IP address, device information, browser type, cookies, and analytics data
Communication Data: Emails, messages, or calls exchanged with our support team
2. How We Use Your Information
We use your personal data to:
Provide and manage your account and the services you request
Process money transfers securely and efficiently
Verify identity and comply with UK financial regulations, including anti-money laundering laws
Communicate with you about your account, transactions, or updates
Improve our website, services, and security measures
Detect, prevent, and investigate fraud or illegal activity
3. Legal Basis for Processing
We process your data based on:
Contractual necessity: To provide our services
Legal compliance: To meet UK regulatory requirements
Legitimate interest: For internal operations, fraud prevention, and service improvement
Consent: Where required, e.g., for marketing communications
4. Sharing Your Data
We may share your personal information with:
Service providers & partners who assist with our operations, such as payment processors
Regulatory authorities or law enforcement when required by law
Affiliates or agents working on our behalf under strict confidentiality
Business transfers: In the event of a merger, acquisition, or sale of our business
We do not sell your personal data to third parties for marketing purposes.
5. International Transfers
Your personal data may be transferred outside the UK to service providers or partners. Such transfers are made in accordance with UK GDPR requirements and with appropriate safeguards in place.
6. Data Security
We implement technical and organizational measures to protect your data, including encryption, secure servers, access controls, and monitoring systems.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
8. Your Rights
Under UK GDPR, you have rights including:
Access to your personal data
Correction of inaccurate or incomplete data
Request deletion of data where lawful
Restriction or objection to processing
Data portability
Withdrawal of consent (where processing is based on consent)
To exercise any of these rights, contact us using the details below.
9. Cookies and Tracking
We use cookies and similar technologies to improve website performance, analyse usage, and provide a better user experience. You can manage cookies via your browser settings.
10. Changes to This Policy
We may update this policy from time to time. Updates will be posted on our website with the new effective date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@excelpostserviceuk.com
Phone: +447557095441